You have the right to delete your ZipTo account and all associated personal data at any time.
What gets deleted
- Your account profile and login credentials
- Saved preferences and settings
- Marketing data and email preferences
- Device and usage analytics linked to your account
What we must retain
- Transaction records — up to 6 years (UK tax and accounting law)
- eSIM provisioning records — as long as needed for billing or fraud checks
- Fraud prevention data — up to 2 years where applicable
How to request deletion
- 1Email mydata@ziptomobile.com with the subject line "Account Deletion Request"
- 2Include the email address linked to your ZipTo account
- 3We'll confirm receipt within 2 business days and complete deletion within 30 days
- 4You'll receive a confirmation email once your account has been deleted
Note: If you have an active eSIM plan at the time of deletion, connectivity will end and no refund will be issued for unused data. We recommend waiting until your plan expires before requesting deletion.
Email: mydata@ziptomobile.com
Subject line: Account Deletion Request
Just want to stop marketing emails?
Use the unsubscribe link in any ZipTo email, or email mydata@ziptomobile.com — no need to delete your account.