Terms of Service

Last updated: 23 July 2026

Thanks for choosing ZipTo. These Terms of Service ("Terms") are a contract between you and us. We've written them in plain English — if anything's unclear, contact us before you buy.

By creating an account, buying a Trip, or using the ZipTo app or website, you agree to these Terms. If you don't agree, please don't use ZipTo.

1. Who We Are

ZipTo is a trading name of LoyX Ltd, registered in England and Wales under company number 16877946, with its registered office at 100 The Fairway, Slough, SL1 8DY, United Kingdom ("ZipTo", "we", "us"). We provide travel eSIM data services through our iOS and Android apps and at ziptomobile.com.

2. Key Definitions

• Account — the ZipTo profile you create to buy and manage Trips.
• Trip / Bundle — a single purchase of mobile roaming data for a destination, including any top-up data you add.
• eSIM — the digital SIM profile we issue to your Compatible Device.
• Compatible Device — a phone or tablet that supports eSIM technology and is unlocked to accept third-party eSIM profiles.

3. Eligibility

To buy a Trip you must be able to enter into a legally binding contract under the law of the country where you live. By buying a Trip, you confirm this and that the payment details you provide belong to you or that you're authorised to use them.

4. How ZipTo Works

A Trip is a bundle of mobile roaming data for a chosen destination. Once you buy, we send your eSIM profile electronically with installation instructions. Your eSIM is inactive until it first connects to a network at your destination — so installing it early, before you travel, won't start the clock on your data.

ZipTo is a mobile virtual network operator: we don't own physical networks abroad. Coverage, speed, and reliability depend on partner networks and are outside our direct control.

Trips are data-only. They do not support voice calls, SMS, or access to emergency services (e.g. 999, 112, 911) under any circumstances. Always keep an alternative way of reaching emergency services while travelling.

Each Trip's data allowance is valid for 60 days from first activation. Unused data expires automatically and can't be carried over, topped up, or refunded after expiry.

5. Device Compatibility

It's your responsibility to check that your device is eSIM-compatible and carrier-unlocked before buying. We list compatible devices in the app and on our site, but can't guarantee every device will work, and we're not responsible for Trips that can't be used because of a device or network-lock issue.

6. Purchases, Pricing & Payment

Prices are shown in the currency displayed at checkout and include any taxes we're required to charge. We use third-party payment processors; we don't store your full card details ourselves. If we discover a genuine pricing error before your Trip is activated, we'll contact you to confirm the correct price or cancel and refund.

7. Refunds & Cancellations

• Not yet installed or activated: full refund if you ask within 14 days of purchase — no questions asked.
• Installed or activated, but faulty: if you can't get a working connection due to a genuine technical or network fault (not caused by an incompatible or locked device), tell us within 30 days and we'll investigate and offer a full or partial refund or replacement Trip.
• Substantially used: once you've used a meaningful part of your data, we can't offer a refund for that Trip.
• Expired data: data that expires under the 60-day validity period is not refundable, whether or not it was used.
• Referral rewards and credits have no cash value and are non-refundable.

8. Referral Programme

You can invite friends to ZipTo through the referrals tab in the app. A successful referral earns a reward for both you and the person you referred. We may change reward amounts or end the programme at any time, and may withhold rewards obtained through fraud or abuse.

9. Acceptable Use

You agree not to: use a Trip for anything illegal; resell or commercially redistribute a Trip or eSIM without our agreement; create fake accounts or referrals; or interfere with the app, site, or the networks we rely on.

10. Your Account

Keep your login details secure and don't share them. You're responsible for activity on your account unless it results from our error. Tell us straight away if you think your account has been accessed without your permission.

11. Service Availability & Our Liability

We'll use reasonable care and skill in providing the Services, but digital and mobile services occasionally have interruptions, and coverage abroad depends on partner networks outside our control. To the extent permitted by law:

• We're not liable for indirect or consequential losses, or for loss of data, business, or opportunity.
• Our total liability for a Trip is capped at the amount you paid for that Trip.
• Nothing limits our liability for death or personal injury caused by our negligence, fraud, or anything that can't be excluded by law.

12. Suspension & Termination

You can close your account at any time by contacting us. We may suspend or terminate your account if you breach Section 9, if we reasonably suspect fraud, or if required to do so by law. Where we terminate a Trip through no fault of yours, we'll refund the unused portion.

13. Intellectual Property

The app, site, and their content belong to us or our licensors and are protected by copyright and trademark. We grant you a personal, non-transferable licence to use them for your own personal travel data needs.

14. Data Protection & Privacy

We process your personal data as described in our Privacy Policy and use cookies as described in our Cookie Policy. Both form part of these Terms.

15. App Store Terms

If you downloaded the app from Apple's App Store or Google Play, you also agree to that store's usage rules. This is an agreement between you and us only — not with Apple Inc. or Google LLC.

16. Governing Law

These Terms are governed by the laws of England and Wales. If you're a consumer, you may also be entitled to rely on mandatory consumer protection laws of your country of residence.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you in the app or by email before they take effect.

18. General

• Entire agreement: these Terms, Privacy Policy, and Cookie Policy are the whole agreement between us about the Services.
• Severability: if any part is found unenforceable, the rest continues to apply.
• Force majeure: neither of us is liable for delays caused by events reasonably beyond our control.

19. Contact Us